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medi UK Ltd. aims to always provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

1. If you receive goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 (ten) days to arrange collection and return. You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned goods.

2. If any goods you have purchased have faults when they are delivered to you, you should contact medi UK Ltd. within 28 days to arrange collection and return. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned goods, you will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods.

3. If any goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

4. If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to medi UK Ltd. within 10 days and arrange collection and return. Upon receipt of the returned goods, you will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods.

5. You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 working days after the goods have been delivered. If you change your mind about the goods within this period, please inform us about your wish to cancel within 7 working days and return the goods to medi UK Ltd. You are responsible for paying shipment costs if goods are returned for this reason.

6. If you wish to return goods to medi UK Ltd. for any of the above reasons, please contact us by writing an E-mail to enquiries@mediuk.co.uk to make the appropriate arrangements. 

7. medi UK Ltd. reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to any characteristics of the goods which may cause them to deteriorate or expire rapidly; 

Such discretion to be exercised only within the confines of the law.
 
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